We will gladly refund or exchange any item in a saleable condition within 30 days at any of our Ackermans stores in South Africa (excluding Women and Connect stores). Please bring the item with a copy of the electronic invoice and the delivery note that was included in the parcel with you. For hygiene reasons underwear (excluding bras) may not be returned or exchanged. For more information contact our Customer Care number on 0860 900 100 or refer to the .